Support

Email hello@stkrz.app and we will get back to you within two business days. If it's about a pack, include the date you made it.

My pack is still being made

A pack usually takes a few minutes. You can close the app; it keeps going and your pack will be waiting when you come back. If something goes wrong, the pack shows "Try again", which redraws it for free. If it hasn't finished after an hour, email us.

A sticker came out wrong

Captions are checked automatically and misspelled ones are redrawn before your pack is ready. If one still looks wrong, email us a screenshot and we'll fix it.

Adding to WhatsApp or Telegram

• WhatsApp: tap "Add to WhatsApp" in the pack. WhatsApp must be installed and up to date.
• Telegram: tap "Add to Telegram" and follow the link to our bot.
• Anyone you send a sticker to can use it, on iPhone or Android.

Refunds

Purchases are made through Apple, so Apple handles refunds. Request one at reportaproblem.apple.com. If we couldn't finish your pack, you can also retry it for free from the app.

Deleting your data

Your photo is deleted as soon as your pack is ready, and stickers are deleted after 30 days. To delete everything sooner, email hello@stkrz.app and we'll remove it. See the privacy policy for details.

Who we are

stkrz is made by Lemon Intelligence Establishment (مؤسسة ليمون إنتليجنس), commercial registration 7055523703, Saudi Arabia.